Shipping Policy

Urban Candle Co. ships within the United States.

• Orders ship within 3–5 business days, excluding holidays
• Shipping rates are calculated at checkout
• Candles are heavy and fragile; shipping costs reflect careful packing

Once your order ships, you’ll receive tracking information. Urban Candle Co. is not responsible for delays caused by carriers, weather, or incorrect shipping addresses.

Exchanges & Returns Policy

Due to the consumable and fragile nature of candles, all sales are final.

If your candle arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right.

Terms & Conditions

By purchasing from Urban Candle Co., you agree to the following:

• Products are intended for home fragrance use only
• Candles must be burned according to safety instructions
• Urban Candle Co. is not responsible for damage caused by misuse
• Prices, products, and availability are subject to change

Privacy Policy

Urban Candle Co. respects your privacy.

• We collect only information necessary to process orders and communicate with you
• Personal information is never sold or shared with third parties for marketing purposes
• Payment information is securely processed through our payment providers

By using our website, you consent to this policy.

Contact Us

Questions or concerns?

 Email us at urbancandleco@gmail.com. we’re always happy to help.